How Our Mail-in Service Works

• Fill out a repair request form.
• Customers are responsible for sending the faulty device to us for repair via Canada Post.
• Customers are responsible for both inbound and outbound shipping fees. 

Our mail-in address:

Playtime  Repair  Services

PO  BOX  99900  GQ  018 892

RPO  FRASER  HEIGHTS

SURREY  BC        V4N 6N6

The address must be written entirely. Any missing information may result in a delayed or lost package.

• Customers should ensure that the device is well-packaged and the following information is enclosed:

Full name

Phone number

Email address

Return address

• Please do not send any accessories to us unless they need to be repaired as well.​
• It is important for customers to keep the tracking number provided by Canada Post. The tracking number can be found on the receipt or the shipping label.
• Most repairs can be done in two days.
• After the repair is done, customers will receive an invoice for payment.
• We only accept INTERAC e-Transfer payments.
• The items will be returned using the method requested by customers (default is Canada Post Expedited).

Terms & Conditions

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