How Our Mail-in Service Works
Fill out a repair request form to get an estimate.
Pack your product, bring it to a Canada Post office, and ship it to us.
Your product will be repaired within one to two days.
Pay with e-Transfer or PayPal
Receive your product.
- Fill out a repair request form to get an estimate.
- Customers are responsible for sending their faulty items to us for repair via Canada Post.
- Customers are liable for both the incoming and outgoing shipping fees.
Our mail-in address:
Playtime Repair Services
PO BOX 99900 GQ 018 892
RPO FRASER HEIGHTS
SURREY BC V4N 6N6
The address must be written entirely. Any missing information may result in a delayed or lost package.
- Customers should ensure that their product is well-packaged and the following information is enclosed:
Full name
Phone number
Email address
Return address
- Please do not send any accessories unless they require repair as well.
- It is important for customers to keep the tracking number provided by Canada Post. The tracking number can be found on the receipt or the shipping label.
- Most repairs can be done in one to two days.
- After the repair is done, customers will receive an invoice for payment.
- We accept INTERAC e-Transfer or Credit/Debit via PayPal.
- The items will be returned using the method requested by customers (default is Canada Post Expedited).
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