Important Notes

• Playtime Repair Services strives to keep all saved data during repair. However, due to the nature of some situations, saved data cannot always be retained or recoverable.
• It is customers' responsibility to backup and restore saved data.
• We do not fix water damaged products. 
• We do not modify game consoles.

How Our Mail-in Service Works

• Customers are responsible for mailing their malfunctioning product in for repair by Canada Post Service. 

Our mail-in address:

PLAYTIME  REPAIR  SERVICES

PO  BOX  99900  GQ  018 892

RPO  FRASER  HEIGHTS

SURREY  BC        V4N 6N6

• Customers should ensure that their product is well-packaged and the following information is enclosed:
  • Full name
  • Phone number
  • Email address
  • Return address
• Please do not send in any accessories except the item to be repaired.
• It is important for customers to keep the tracking number provided by Canada Post. The tracking number can be found on the receipt or the shipping label.
• Most repairs can be done in one to two days.
• After the repair is done, customers will receive an invoice for payment.
• We accept INTERAC e-Transfer or Credit/Debit via PayPal.
• The product will be shipped back via Canada Post Expedited Parcel.

Warranty Information

• All repairs come with a six-month warranty.
• Warranty liability shall be limited to repairing or replacing the defective part(s) we provided.
• Warranty will be void if physical or liquid damage occurred after repair.